Buzon Electronico

The Buzon Electronico is an electronic mailbox on the Agencia Digital created and used by Migraciones to officially notify applicants about administrative resolutions.

So, if for example you have applied for a resident visa (correctly applied for a change of your immigration status) or an extension of your visa you should regularly check your Buzon Electronico as Migraciones will leave notifications there. These are considered being officially delivered! If you don't react to a deadline Migraciones usually gives in these notifications, your application can be dismissed.

A notification could be the approval of your application – which means you can continue with the process if necessary- but also could be a request to present / upload missing or additional documents. If you don’t respond or react within the timeframe given to you in the notification, your application is null and void; in the best-case scenario, you only have to start the procedure from scratch, while in the worst case you could be expelled from the country.

Therefore, keep an eye on your Buzon Electronico. You can access it either through the Agencia Digital (on the top menu) or on the Migraciones-SINE website. The username and password is on one of the documents displayed at the end of your visa / extension application.

If the password is asterisked - which especially is the case when you are in the process of extending your residence visa - check the confirmation you got when you first applied for your visa; otherwise just go to the Migraciones-SINE website, enter your username, and click on “Olvidaste la contraseña”. A new password is sent to you. Keep it safe!

If you didn't get your login details or forgot them, just enter the Agencia Digital and click on the Buzon Electronico button or use the direct link above. Then click on ¿Olvidaste la contraseña? and you get to the "Verificacion de Datos" page. Here enter your nationality, passport, passport number, last name(s), first name(s) and your birthdate. After submitting your information by clicking on Siguiente, you get an email with the "usario" and a link to reset or create a password.

Once you entered the Buzon Electronico click on “Casilla Electronica” and then choose “Notificaciones”. Your notifications will appear. Read them carefully, respond / react if necessary and best safe them somewhere.