I failed to see and download 'the second page' when Registro de Solicitud de Cambio de Calidad Migratoria was displayed. Could there be a way to find username and password for buzon electronico in this case?
- This commment is unpublished.@JennyHello Jenny,yes, there are two options.Enter the Agencia Digital. On the main page click on the Buzon Electronico button, which is on the top right of the page or go directly to the Migraciones-SINE website.Then click on ¿Olvidaste la contraseña? and you get to the "Verificacion de Datos" page. Here enter your nationality, passport, passport number, last name(s), first name(s) and your birthdate. After submitting your information by clicking on Siguiente, you get an email with the "usario" (username" and a link to reset or create a password.If this doesn't work, your only option is to get in contact with Migraciones. For this use the video call on the Agencia Digital. You can find an explanation on how it's done in our Migraciones article under "Start a video conference with Migraciones" https://www.limaeasy.com/peru-guide/glossary-terms-peru/migraciones-immigration-control-peru#migraciones-peru-video-call.Hope this helps.GreetingsEva
- This commment is unpublished.@Sunflower Hi, thank you very much for your prompt reply. I attempted to reset my password on my own more than 10 times over several days, but without success. I can successfully access the link provided in the email. However, when I try to set a new password, I encounter an error message, and the change is never completed. I've tried this on both my PC and smartphone, experimenting with different combinations of passwords (using uppercase, lowercase, and numbers mixed), but the system consistently displays the 'an error occurred' message without specifying the reason. I also attempted at various times, suspecting a possible server-related issue, but without success. I'm wondering if this error is unique to my account or if there is a problem with their system. Is there a way to check and resolve this issue?
I attempted to contact the migraciones through a video conference yesterday. I waited for a connection from 11 a.m. onwards, but unfortunately, I couldn't get my turn even past 5 p.m. It appears that they leave work after 5 p.m., despite some people still waiting in line. I intended to obtain both the verification code and email information, but the situation proved to be quite frustrating. Could you please clarify the purpose of the verification code? Is it necessary to retain and provide it at some point during the visa acquisition process? - This commment is unpublished.@JennyHello Jenny,for whatever reason sometimes resetting the password doesn't work. Your only option then is to get in contact with Migraciones.As explained in our Migraciones article, which I linked in my first reply, best try early in the morning after they open or later in the evening. At least Monday to Friday they should be available from around 08.15-08.30 am to 10.00 pm. There you find as well that in case your ticket shows an approximate waiting time longer than 30 minutes, you best close your ticket and try again, as often after having waited half an hour or so your ticket is canceled and you are disconnected.Actually the verification code is not that important. For a few months now you can check the status of your application online on the Migraciones website (not much info there just "pending", "approved" or "dissapproved"). But in case you want to leave the country during the evaluation and approval process of your visa application you still need it (if they haven't changed the system in the past few weeks) to apply for a travel permit.However, there is no way around getting access to your Buzon electronico. Migraciones uses it to send you notifications related to your application. A notification could be the approval of your visa application, which then means you can get an appointment for your carné, but also could be a request to present/upload missing or additional documents. If you don’t respond or react within the time frame given to you in the notification (usually only 3 to 10 days, most often 5), your application is null and void; in the best-case scenario, you only have to start the procedure from scratch, while in the worst case you could be expelled from the country.So, you must get the user and password for your Buzon. If you can't get through to Migraciones on the Agencia Digital chat, you might want to check if you can get an appointment soon to speak with someone at the Migraciones office (on the Agencia Digital in the left menu under Citas, subpoint Para informes).GreetingsEva
- This commment is unpublished.@Sunflower Hello Eva,
I was finally able to secure my turn this morning during my initial attempt. They promptly provided me with the verification code and email information.
However, I encountered an unexpected issue when the provided password didn't work. Upon attempting to log in, it displayed 'incorrect password.' I realized there might have been some changes to the original data, and the only reason for the change I could think of was my attempt to reset the password. So, I decided to try resetting the password once more, and as expected, encountered an error message. Despite this, I proceeded with signing in using the password I had set for the reset, and surprisingly, it worked. Now, I'm wondering why I didn't try that approach initially, ignoring the error message.
I'm a bit confused about their attendance hours. According to their website, it now states they operate from 8 am to 5 pm. As far as I can tell, I can't obtain a ticket for a video call after 5 pm. When you mentioned they work until 10 p.m., I'm wondering if we might be referring to a different type of help center, or if there has been a recent change in their operating hours. Please correct me if I'm mistaken.
Fortunately, I discovered that no notifications have been sent to my "buzon electronico" yet. I anticipate completing the remaining visa process more smoothly with the extensive and detailed information provided on this website. I truly appreciate your work, it has been immensely helpful. Many thanks to you. - This commment is unpublished.@JennyHello Jenny,thanks for sharing your experience. Never heard that you just can ignore the error message and still sign in. Interesting. Anyway, great that you now have access to your Buzon electronico. If you uploaded all documents correctly during your application and Migraciones is happy, you will only get a notification when your visa is approved.Then I tried to check the current(!) opening hours for the videollamada option on the Agencia Digital. In vain. I couldn't find anything, which was published this year. I have to look into this. So, thanks a lot for making me aware of a possible change. And yes, Migraciones loves to change things around (this applies as well to procedures and forms/fields) without informing anyone about it, which makes keeping the info here on LimaEasy uptodate a nightmare.There is another call center, the AloMac. They can only give foreigners general information about visa applications, visa extensions and other Migraciones related processes but not information about current applications (if nothing changed). Their number is 1800, opening hours are 08.00am to 08.00pm and they now as well have a WhatsApp number 981 317 379 and an e-mail address infomac @ pcm.gob.pe.Anyway, hope after this little obstacle all goes well with your application and you soon have your carné in your hands.All the bestEva